Business Services Coordinator

Close of applications: 09:00 25th November 2019

About | Role Profile | Pay & Terms |

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£19,612 to £21,236, with potential progression to £24,461

Permanent Role - Full time - 35 hours per week


Are you a senior administration professional possessing fantastic customer services and communication skills? If so, the University of Southampton Students’ Union (SUSU) have an exciting new opportunity for you to join the team!


The Role

The Business Services Coordinator has a key role as part of our business services team in the delivery of fantastic customer service and high quality administrative support. You’ll work to deliver high standards to all customers, both within our front of house reception offer and within the administrative support you provide.

You’ll coordinate the reception provision at our main campus, leading a the reception service along with our Administrator and supervising and developing casual student staff to deliver the provision over the evenings and weekends.

You'll support the organisation leadership through delivering adminsitrative support and the coordination of our Trustee Board and other high level groups and meetings. As part of a central support team, you'll support us to implement procedures to improve the way we work, leading on areas of project administration and ensuring delivery of regular and ad hoc administration.  The role will provide you with an opportunity to create positive working relationships with students and other customers inside and outside the organisation.


About You

We are looking for a highly motivated individual with strong administration and customer service skills. You’ll be proactive and have great attention to detail, ensuring that we meet and exceed customer expectations. Above all, you will be an excellent team player and be able to work with a variety of internal and external stakeholders in order to achieve results. You’ll have strong knowledge and application of the Microsoft Office suite.


The Company

The University of Southampton Students’ Union (SUSU) exists to unlock the potential and enrich the life of every one of our 23,000 student members.  We are a registered charity with a £7M turnover and provide a comprehensive platform of offers, support, representation, services and spaces for our members to enhance the overall University experience across a number of campuses. We are an Investors in People Silver accredited organisation who have approximately 85 core staff, and around 300 casual staff employed throughout the year.


What we will offer

The University of Southampton Students’ Union has a vision of creating a positive impact with every student during their time at the University.  As a not for profit organisation the Students’ Union provides a comprehensive platform of opportunities, support, representation and places for our members to enhance their overall University experience. 


Benefits of Working at SUSU

On top of developing you within your role, we recognise our people are our greatest assets and offer a number of benefits over and above your monthly pay. 


Apply now

You can apply easily using your CV and cover letter addressing the requirements of the role by clicking on 'Apply Now'. Please also detail the number of hours per week you are applying for within your cover letter.  Informal enquiries can be made to Jo Middleditch, Business Services Officer by email on 

Closing Date and Time:   Monday 25th November at 9am, however if sufficient applications are received before this date we may close applications early. Therefore, we would encourage and advise early application if this role is of interest to you. Interviews week commencing 2nd December 2019. Please note feedback will not be provided if you are not shortlisted for interview.

SUSU is an equal opportunities employer which values a diverse workforce and we want to reflect the student body that we represent.  We value diversity, promote equality and challenge discrimination and will ensure that our recruitment activities are mindful of equality and diversity matters.