Emails sent asking if you want to be present for various things, some of which like fan testing and cleaning could be carried out when halls are empty.  Also the person who caem to do the checks would rather do them both at the smae time when the halls are empty.  Their request falls on deaf ears.  You respond promptly, they don't.  Have to go chase up in reception.  Also an appointment has been made, and ok not everything runs to time, but being over 30 minutes late and no commication at all.  My issue is that the communication seems to work one way us to them.  If we did that they'd kick up such a fuss.  I'm already tired of it.  Make communctaion EQUAL in BOTH DIRECTIONS.