This section will guide you on who to contact in the event of a crisis. A crisis is any situation from there is or has been an immediate danger to yourself or others. These contacts are free to use but most be done so in a responsible manner.


Open 24 hours a day and accessed via 999 or 101.

999 should only be used in an emergency. An emergency is when someone is at risk of getting injured, bring threatened or a crime or is being committed and is in progress.

101 should be used for all other enquires, advice on police matters and to report crimes which have already happened, where there is no sign of an offender.

The Police are a trusted, free service in the UK and you should have no fear or hesitancy in contacting them when appropriate.


Nightline is run entirely by student volunteers, and serves students studying at the University. It is a confidential listening and signposting service.

University Security

The University Security Service operates 24 hours a day, every day of the year and is always available to assist students, staff and visitors on any security related issue.

  • 02380 593311

Find out more here.

First Support

University crisis service

Find out more here.

Residences Support for students living in halls

The Residences Support Service is a dedicated team who are the first point of contact for residents out of hours. We are available every night, every day of the year, between 18.00 and 08.00.

Find out more here.

Private rented support service

The Private Rented Support Service (PRSupport) provides a first point of contact and support for University of Southampton students experiencing welfare issues who live outside of our Halls of Residence, between the hours of 18.00 and 08.00.

Find out more here.

National Debtline

National Debtline is a free, independent and confidential debt advice service run by the charity Money Advice Trust.

Frank (Drugs Helpline)

FRANK helps you find out everything you might want to know about drugs (and some stuff you don't).


If you need support with alcohol consumption.

  • 0800 917 8282 (24 hours)

Find out more here.

NHS Choices

The NHs provides health care coverage in the UK.

You can call 999 for an ambulance in emergency situations.

Find out more here.


Southampton Samaritans provide confidential non-judgmental emotional support, 24 hours a day for people who are experiencing feelings of distress or despair, including those which could lead to suicide.

Find out more here.

Southampton Rape Crisis

Southampton Rape Crisis provides a range of integrated, specialist services to those who are at risk of or who have been affected by an unwanted sexual experience. This may include anything from rape, childhood sexual abuse and sexual assault to harassment or coercion.