Advice Centre Manager

Close of applications: 09:00 28th September 2020

About | Role Profile | Pay & Terms |

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£27,511 to £30,046, depending on experience

Monday to Friday - 35 hours per week - we are happy to discuss the possibility of flexible working

12-month fixed term contract initially


Are you an experienced people manager with a background in advice or support? If so, the University of Southampton Students’ Union (SUSU) have an exciting new opportunity for an Advice Centre Manager to join our team!


The Role

The Advice Centre Manager will manage a team of four Student Advisers and a Receptionist as they continue to provide a first class advice service to students remotely. The manager will develop the service and the ways advice is delivered, as well as enhancing the use of data both within the Advice Centre and SUSU more generally.


About You

We are looking for someone who is passionate about supporting students and further developing an experienced and expert team of staff. You will have some knowledge of the areas of advice we cover and experience of managing a team. You will also have an understanding of the importance of ensuring the service is evidence-led.


The Company

The University of Southampton Students’ Union (SUSU) exists to unlock the potential and enrich the life of every one of our 23,000 student members.  We are a registered charity with a £7M turnover and provide a comprehensive platform of offers, support, representation, services and spaces for our members to enhance the overall University experience across a number of campuses. We are an Investors in People Silver accredited organisation who have approximately 85 core staff, and around 300 casual staff employed throughout the year.


What we will offer

The University of Southampton Students’ Union has a vision of creating a positive impact with every student during their time at the University.  As a not for profit organisation the Students’ Union provides a comprehensive platform of opportunities, support, representation and places for our members to enhance their overall University experience. 


Benefits of Working at SUSU

On top of developing you in your role, we recognise our people are our greatest assets and offer a number of benefits over and above your monthly pay. 

Apply now

You can apply easily using your CV and cover letter addressing the requirements of the role by clicking on 'Apply Now'. Please also detail the number of hours per week you are applying for within your cover letter.  Informal enquiries can be made to Sonia Cottrell, Director of Advice & Representation,  

Closing Date and Time:   Monday 28th September 2020 at 9am, however if sufficient applications are received before this date we may close applications early. Therefore, we would encourage and advise early application if this role is of interest to you. Interviews will be held on Friday 9th October via Zoom call. Please note feedback will not be provided if you are not shortlisted for interview.

SUSU is an equal opportunities employer which values a diverse workforce and we want to reflect the student body that we represent.  We value diversity, promote equality and challenge discrimination and will ensure that our recruitment activities are mindful of equality and diversity matters.