Welcome to the new SUSU Website!

Hello! I am really happy to say that the hot water tap has been fixed and is now available!! I will close this submission now and hopefully, there aren't any more incidents!

Oh, hi Holly, I have just seen your message! 60p? That's ridiculous! And I agree. I'll chase the library about this unnecessary 60p for hot water.

Hello! Finally some good news. The faulty part will be replaced today and I have emailed David Wright, part of the Library team, to confirm whether or not it will be ready to go for tomorrow. 

Hello. Unfortunately, there's still no luck. They said they wouldn't bring in a kettle from a Health and Safety standpoint. They also said that Starbucks would hand out free hot water and you can use the microwaves to heat up water. I believe it is Estates just being slow for various reasons. 

Hi, I have just chased again and I am waiting on a response from the Library.

Hello! Here is the response I received from the Library today: "I’m sorry, I’ve not made any progress with the hot water tap. As I said last week, that will take longer to resolve as there are likely to be a number of obstacles to us achieving that. I will investigate though and update you towards the end of this month. In the meantime, there is a cold water supply nearby and the microwaves would allow library users to heat up water if they need to do that". I will keep this submission open until the hot water tap is implemented for both our peace of mind. 

Hello! This is the response I received from the Library today: "We will investigate the provision of hot water to go along with the microwaves. That is not likely to be something we can do quickly as it would most likely involve external contractors. Do leave it with me though and I will update you when I’ve had  a chance to investigate further."

Hi. Thank you for your patience on this matter. I believe due to the Winter break, this has perhaps got lost in the communication streams so I will be chasing this for you today. 

Hello, thank you for your submission and apologies for not responding sooner. I have spoken to the Library team who are now looking into the health and safety issues regarding this. I'll let you know when they have made a decision!