Status: Complete

make sure the student hub at Winchester has a 24/7 team

24/7 support should be available at all campuses

Submitted on Saturday 5th November 2022



I'm going to close this You Make Change now. But if you would like to bring this up again for a second review or have a chat with the Associate Director (Hubs and Student Administration) please do let me know and I will be happy to facilitate.  

Friday 20th Jan 2023 9:14am

Please find an update from the Associate Director (Hubs and Student Administration): "Students in Winchester can access support 24/7 via our phone line, live chat or email. We are open from 09:00-17:00 for face-to-face enquiries at Winchester currently, but we will be open from 8am-8pm post Easter. These hours are when we receive the vast majority of enquiries. Demand for face-to-face support overnight is currently low but we are constantly reviewing our offer and interaction level to ensure students get the best support possible."

Tuesday 17th Jan 2023 12:21pm


Hope you are well. I have raised this with the Associate Director, Student & Education Services who has passed this onto the relevant member of staff to look into. I should hopefully be able to provide you with an update shortly. Just wanted to let you know that this is being dealt with and looked into. 


Thank you. 

Friday 13th Jan 2023 3:46pm


  • Forwarded to Vice President Welfare and Community
    Monday 14th Nov 2022 9:29am


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