hold the university and Enabling Services accountable for the educational wellbeing of disabled students.

Anonymous submitted on

Saturday 18th November 2017


I am registered with Enabling Services and I am meant to receive accommodations to assist with my learning, like extended time in exams and lecture recordings. Some of these have not been made available to me (or are of poor quality) and have made learning extremely difficult for me. I have made multiple attempts to contact Enabling Services to help me have these concerns sorted without success. Enabling Services and the university should be working harder to ensure that the needs of disabled students are being met and should take quick action when it is discovered that they are not. 


Here, you can view the complete set of official responses from the sabbatical officers regarding this submission.

Students' Union replied on

Monday 4th Dec 2017 10:50am

Hi, just an update. 

I have contacted Enabling Services and they have suggested that they can't really answer your question without knowing who you are, as Enabling support and provisions are offered on a case-by-case basis as it were. 

Gemma Rich, the Inclusive Leaning Manager, has provided the following email address: enable@soton.ac.uk. If you send an email outlining your concerns, Enabling will review the situation with yourself. 

I hope this helps.


Kind regards, 

Sam - Vice President Welfare

Students' Union replied on

Friday 1st Dec 2017 1:38pm

Hi, thank you for your question. 

I will raise this with the Enabling Services and ask why there are delays with their provisions, or why students are not receiving the support they require. In the meantime, the Enabling Services run drop-in sessions each weekday between 1pm and 3pm, where you could raise your concerns. Alternatively, you could access an online chat, which is available between 2pm and 4pm on weekdays, or Skype call with Enabling Services. 

When I have an update from the Enabling Services I will let you know. 

Kind regards, 

Sam - Vice President Welfare


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