Conflict & Mediation

Having conflict with someone?

Whether it’s with housemates, friends, partners, colleagues or course mates, conflict is a normal part of life, but that doesn’t mean you have to deal with it alone. Our Advice Centre is here to support you with understanding what’s going on and finding ways to move forward.

What is Conflict?

Conflict happens — and that’s okay.

Conflict is totally normal in relationships; in fact, it’s often a sign that something matters to you.

It can feel intense or stressful, but it doesn’t have to be harmful. When handled with respect, conflict can build stronger, healthier connections.

Conflict can stem from misunderstandings, different values, unmet needs, or clashing expectations and often involves strong emotions.

It’s okay if conflict feels hard to deal with, especially if you’ve had negative experiences before.

We can help you make sense of what’s happening and take steps that feel right for you.

Steps to Resolving Conflict

You don’t have to solve it all at once. Here’s how you can start.

Step 1: Understand the Problem

Think clearly about what’s upsetting you. Try to define the issue without blaming the other person.

Step 2: Listen to Their Viewpoint

Ask how they see things. Let them explain without interruption. You might be surprised at how different their perspective is.

Step 3: Find a Shared Goal

What do you both want? Maybe you both want peace, fairness, or clarity. Start from there.

Step 4: Compromise Where You Can

It’s unlikely you’ll agree on everything — and that’s okay. Work together to find a solution that you can both live with.

Step 5: Make the Solution Clear

Don’t leave things vague. Talk through what’s been agreed — and how it will work in practice.

Step 6: Check in Later

Revisit the agreement in a few weeks. Is it working? Does anything need to be tweaked?

Setting Healthy Boundaries

Boundaries are essential for maintaining respect and well-being in all relationships, whether personal, academic, or professional. They help protect your emotional, mental, and physical health by setting limits on how others can treat you.

Types of Boundaries:

Physical: Protect your personal space and body.
Emotional: Safeguard your feelings and emotional needs.
Verbal: Set limits on what you discuss and how you communicate.
Time: Protect your time and energy, ensuring balance in your commitments.
Work & Financial: Set limits at work and with finances to avoid burnout and protect your assets.
Sexual: Communicate your safety and preferences in intimate settings.

How to Express Your Boundaries Respectfully:

Define Your Boundary: Understand your limits and what feels right for you.
Communicate Clearly: Use direct, “I” statements (e.g., “I need space”) and choose the right time to talk.
Keep It Simple: Be specific and avoid over-explaining. Focus on the action you need.
Set Consequences: If boundaries are crossed, calmly state the consequences (e.g., “If I’m interrupted, I’ll step away”).

Healthy boundaries aren’t about pushing people away; they’re about creating relationships based on respect, clear communication, and mutual understanding. They help you maintain your well-being and prevent feelings of resentment or burnout.

Conflict can leave you feeling confused, isolated, or exhausted. But you don’t have to figure it all out on your own. Our friendly advisers can help you talk things through, explore your options, and decide what feels best for you.

Book a confidential 1-to-1: 023 8059 2085
Message us with your concerns: advice@susu.org
Drop into the Advice Centre: Monday - Friday, 09:00 - 17:00
Located in Building 40 Highfield campus, above The Stag's.