.Support

The Advice Centre provides free, independent and confidential support to all students. Please see below for our guides about Housing Support. If our online guides don’t answer your questions, please contact us at advice@susu.org

You can share your honest housing experiences on Marks out of Tenancy, so other students can read reviews before choosing housing.

UK Government Guides

Moving house?

If you are moving house soon make sure you're ready to leave your current property, and prepared for the next one. Read our top tips below:

  • Create a moving out inventory, including detailed photos.
  • Check your contract - does your current property need to be professionally cleaned?
  • Ensure the property is in the same state now as when you moved in (including the garden).
  • Donate or recycle any unwanted items.
  • Contact utility companies with final meter readings.
  • Get your full deposit back. See our Deposit Guide and How to get Your Deposit Back guide for advice on this.
  • Rate Your Crib survey - tell us what you've thought of your accommodation this year: Rate Your Crib survey
  • Rate your landlord with Marks Out Of Tenancy: www.marksoutoftenancy.com
  • Redirect your post and/or notify everyone of your change of address.
  • Make sure at least one tenant is present during the final property check from your landlord/agent.
  • Make sure the landlord/agent has the correct contact and bank details for getting in touch if there are any problems and so you deposit can be paid back.

Moved into a new house?

If you've just moved into a private rented property, make sure you go through these steps:

  • Check you have all the relevant paperwork for your house, including a tenancy agreement.
  • Take photos of everything and create an inventory (this will help later with making sure you get your deposit back).
  • Transfer or set up utility bills to your household and check your meters.
  • Test smoke alarms, lightbulbs, taps and locks.
  • Contact your landlord immediately if you notice any damp, disrepair or mould.
  • Rate your previous landlord with Marks Out Of Tenancy: www.marksoutoftenancy.com
  • Remember, you are still responsible for the property over Summer even if you are not living there. If the house is likely to be unoccupied for a period of time, you must let your landlord or agent know in writing.