Help & Support
The Students’ Union strives to ensure that every student receives the help they need when they face a problem. We provide a range of support for all of our members. However if there is something we can't directly help with, we can also guide you to the right support. Please choose the area you are looking for below for support or to find out more.
If our online guides don’t answer your questions, please contact us at advice@susu.org.
- Nightline
A confidential listening and information service, run entirely by student volunteers. Open every night during term time, 20:00 – 08:00
- The Student Hub: Wellbeing
The Student Hub's Wellbeing team provides a wide variety of support for students who have disabilities, mental health conditions, specific learning difficulties such as dyslexia, or are experiencing any kind of difficulty.
- No Limits
No Limits is a charity which offers free and confidential information, advice, counselling, support and advocacy for young people under 26 who live in Southampton and Hampshire.
- Samaritans
The Samaritans offer a safe place for you to talk any time you like, in your own way – about whatever’s getting to you.
- Student Life
The Student Life Team are available 24/7 and are dedicated to supporting student wellbeing and enhancing the student experience.Student Life are based within Halls of Residence, but support all University of Southampton students.
- The Advice Centre
The Advice Centre provides free, independent, confidential and practical support to all students.
- Beyond the Streets
Beyond the Streets has been working on behalf of women exploited through prostitution since 1999. Our vision is ‘to see a world where people are free from exploitation, and where those involved in prostitution have the option to pursue genuine alternatives, free from constraints such as drug use, abusive relationships and poverty’
- The Mix
The Mix is the UK’s leading support service for young people. We are here to help you take on any challenge you’re facing - from mental health to money, from homelessness to finding a job, from break-ups to drugs. Talk to us via online, social or our free, confidential helpline.
- The Advice Centre
The Advice Centre provides free, independent, confidential and practical support to all students.
- Look after your mate
- Enabling Services
Enabling Services provides a wide variety of support for students who have disabilities, mental health conditions, specific learning difficulties such as dyslexia, or are experiencing any kind of difficulty.
- Samaritans
- Student Life
The Student Life Team are available 24/7 and are dedicated to supporting student wellbeing and enhancing the student experience.Student Life are based within Halls of Residence, but support all University of Southampton students.
- Enabling Services
Enabling Services provides a wide variety of support for students who have disabilities, mental health conditions, specific learning difficulties such as dyslexia, or are experiencing any kind of difficulty.
- GP Surgeries
- Look after your mate
- Student Minds
- Samaritan
- Solent Mind
- Steps to Wellbeing
- No Limits
- Mind
- The Advice Centre - Housing
The Advice Centre provides free, independent, confidential and practical support to all students.
- SUSU Lettings
SUSU Lettings is here to help students find their ideal home whilst studying at the University of Southampton.
- SASSH
- Shelter
- Citizens Advice Bureau
The Citizens Advice Bureau provides free, confidential and impartial advice about money, benefit, housing and employment problems.
- Law School Housing Clinic
- Environment Agency
- Enabling Services
Enabling Services provides a wide variety of support for students who have disabilities, mental health conditions, specific learning difficulties such as dyslexia, or are experiencing any kind of difficulty.
- British Dyslexia Association
The British Dyslexia Association will listen to, and act upon, the needs of dyslexic people.
- Autism Hampshire
Creating opportunities, challenging perceptions, enhancing choices and providing high quality services to meet the diverse needs of people on the autism spectrum.
- Chron's and Colitis UK
Chron’s and Colitis UK works to make life better for people in the UK with Crohn’s Disease, Ulcerative Colitis and other forms of Inflammatory Bowel Disease.
- Scope
Scope is a charity that exists to make this country a place where disabled people have the same opportunities as everyone else.
- Mencap
Mencap is the leading voice of learning disability. Everything we do is about valuing and supporting people with a learning disability, and their families and carers.
- Student Life
The Student Life Team are available 24/7 and are dedicated to supporting student wellbeing and enhancing the student experience.Student Life are based within Halls of Residence, but support all University of Southampton students.
- The Advice Centre - Finance
The Advice Centre provides free, independent, confidential and practical support to all students.
- Financial Information and assistance
- Turn2us
- Entitled to
- National debt line
- Citizens Advice
- SARC
- Samaritans
- Enabling Services
Enabling Services provides a wide variety of support for students who have disabilities, mental health conditions, specific learning difficulties such as dyslexia, or are experiencing any kind of difficulty.
- Papyrus
- Student Life
The Student Life Team are available 24/7 and are dedicated to supporting student wellbeing and enhancing the student experience.Student Life are based within Halls of Residence, but support all University of Southampton students.
- Enabling Services
Enabling Services provides a wide variety of support for students who have disabilities, mental health conditions, specific learning difficulties such as dyslexia, or are experiencing any kind of difficulty.
- Police
- Yellow Door
- Victim support
- survivors UK
- Southampton Rape Crisis
- Treetops
- Winchester RASAC
- Student Life
The Student Life Team are available 24/7 and are dedicated to supporting student wellbeing and enhancing the student experience.Student Life are based within Halls of Residence, but support all University of Southampton students.
- The Advice Centre
The Advice Centre provides free, independent, confidential and practical support to all students.
- Personal Academic Tutor
Information about what your Personal Academic Tutor can do for you.
- Academic Skills Hub
Get information about Academic Integrity, Study Skills, Writing Skills, IT Skills, Mathematical Skills, and research Skills.
- Course Rep
Academic Representatives are there to represent you. They are there to listen and to relay any concerns and issues to staff and represent you to the University. Find out more, and how to contact your course rep, here.
- Taste Life
- GP Surgeries
- No Limits
- Enabling Services
Enabling Services provides a wide variety of support for students who have disabilities, mental health conditions, specific learning difficulties such as dyslexia, or are experiencing any kind of difficulty.
- Beat
- The Advice Centre
The Advice Centre provides free, independent, confidential and practical support to all students.
- Course Rep
Academic Representatives are there to represent you. They are there to listen and to relay any concerns and issues to staff and represent you to the University. Find out more, and how to contact your course rep, here.
- Mediation team
Mediation is a FREE and CONFIDENTIAL service and offers you an opportunity to try to resolve any conflict between parties who may work, study or live together.
- The Advice Centre
The Advice Centre provides free, independent, confidential and practical support to all students.
- Course Rep
Academic Representatives are there to represent you. They are there to listen and to relay any concerns and issues to staff and represent you to the University. Find out more, and how to contact your course rep, here.
- Course Rep
Academic Representatives are there to represent you. They are there to listen and to relay any concerns and issues to staff and represent you to the University. Find out more, and how to contact your course rep, here.
- No Limits
No Limits is a charity which offers free and confidential information, advice, counselling, support and advocacy for young people under 26 who live in Southampton and Hampshire.
- Frank
FRANK helps you find out everything you might want to know about drugs (and some stuff you don't). For friendly, confidential advice, Talk to FRANK.
- Options
Options provides FREE professional counselling for anyone affected by problem gambling. Options specialist Alcohol counsellors can help you to understand the function of alcohol in your life, and support you in finding ways of addressing the needs it fulfils in a healthier, more effective way.
- Drinkaware
Drinkaware is an independent charity working to reduce alcohol misuse and harm in the UK. We're here to help people make better choices about drinking.
- Know your limits
Information about alcohol limits, how alcohol affects your health and family life, mixing alcohol with other drugs, alcohol and pregnancy, and getting help with alcohol problems.
- Student Life
The Student Life Team are available 24/7 and are dedicated to supporting student wellbeing and enhancing the student experience.Student Life are based within Halls of Residence, but support all University of Southampton students.
- Port of Call
Whether it be an intervention, alcohol or drug rehab, detox services or family support, Port of Call can arrange the right help, at the right time to ensure you tackle your addiction.
- Drugs and Me
A harm reduction guide to safer drug use.
- Release
Release provides free specialist advice and information to the public and professionals on issues related to drug use and drug laws.
- The Mix
The Mix is the UK’s leading support service for young people. We are here to help you take on any challenge you’re facing - from mental health to money, from homelessness to finding a job, from break-ups to drugs. Talk to us via online, social or our free, confidential helpline.
- Enabling Services
Enabling Services provides a wide variety of support for students who have disabilities, mental health conditions, specific learning difficulties such as dyslexia, or are experiencing any kind of difficulty.
- University's Harassment contacts
- Police
- Central Discipline Team at University of Southampton
- Victim support
- Student Life
The Student Life Team are available 24/7 and are dedicated to supporting student wellbeing and enhancing the student experience.Student Life are based within Halls of Residence, but support all University of Southampton students.
- Student Clubs and Societies
We have hundreds of clubs and societies for you to get involved with. From faith to political to volunteering to cultural and beyond, we quite literally have something for everyone!
- 111
- GP Surgeries
- 999
- Enabling Services
Enabling Services provides a wide variety of support for students who have disabilities, mental health conditions, specific learning difficulties such as dyslexia, or are experiencing any kind of difficulty.
- Pharmacy
- MIU Lymington
- RSH Walk in
- NHS Choices
- University's Harassment Contacts
The University has a committed team of trained Harassment Contacts. They provide a confidential service to students and staff who feel bullied or harassed, and those who have been accused of harassment.
- The Advice Centre
The Advice Centre provides free, independent, confidential and practical support to all students.
- Student Life
The Student Life Team are available 24/7 and are dedicated to supporting student wellbeing and enhancing the student experience.Student Life are based within Halls of Residence, but support all University of Southampton students.
- Victim Support
Victim Support offer free and confidential services to anyone who has been victim of a crime, regardless whether it has been reported or how long ago it happened.
- Southampton Advice and Representation Centre
The Southampton Advice and Representation Centre is a free and confidential service which specialises in welfare benefits and employment law advice.
- Law Clinic
The employment clinic offers free legal advice to current University of Southampton students. Employment law issues include discrimination, harassment, contractual issues, dismissal, and status problems. Free consultations are held with our specialist barrister at the Law School, situated on Highfield campus.
The Family Law Clinic offers free legal advice to students of the University of Southampton with family law issues. These may include matters relating to child contact and residence, welfare, domestic violence, divorce, child support.
- Mediation team
Mediation is a FREE and CONFIDENTIAL service and offers you an opportunity to try to resolve any conflict between parties who may work, study or live together.
- SUSU harassment reporting tool
Please use this form to report an incident that you have experienced or witnessed.
- Galop
Galop, the LGBT+ anti-violence charity. If you’ve experienced hate crime, sexual violence or domestic abuse, we’re here for you. We also support lesbian, gay, bi, trans and queer people who have had problems with the police or have questions about the criminal justice system.
- Stop Hate UK
Stop Hate UK is one of the leading national organisations working to challenge all forms of Hate Crime and discrimination, based on any aspect of an individual’s identity. Stop Hate UK provides independent, confidential and accessible reporting and support for victims, witnesses and third parties.
- University Security
University Security are here to ensure the safety and security of all on campus, 24 hours a day. They can be reached on 02380 593311 (this number is on the back of every student ID card).
- Enabling Services
Enabling Services provides a wide variety of support for students who have disabilities, mental health conditions, specific learning difficulties such as dyslexia, or are experiencing any kind of difficulty.
- The Advice Centre
The Advice Centre provides free, independent, confidential and practical support to all students.
- FIA
- Be gamble aware
- Options
- Ask Eric
A free legal advice service for you, your family and your business.
- Citizens Advice Bureau
The Citizens Advice Bureau provides free, confidential and impartial advice about money, benefit, housing and employment problems.
- Trading standards
Chartered Trading Standards Institute. Information and support about trading standards.
- Citizens Advice Bureau
The Citizens Advice Bureau provides free, confidential and impartial advice about money, benefit, housing and employment problems.
- The Advice Centre
The Advice Centre provides free, independent, confidential and practical support to all students.
- Stand alone
- The Advice Centre
The Advice Centre provides free, independent, confidential and practical support to all students.
- Enabling Services
Enabling Services provides a wide variety of support for students who have disabilities, mental health conditions, specific learning difficulties such as dyslexia, or are experiencing any kind of difficulty.
- Student Life
The Student Life Team are available 24/7 and are dedicated to supporting student wellbeing and enhancing the student experience.Student Life are based within Halls of Residence, but support all University of Southampton students.
- Law School Family Law Clinic
- Enabling Services
Enabling Services provides a wide variety of support for students who have disabilities, mental health conditions, specific learning difficulties such as dyslexia, or are experiencing any kind of difficulty.
- Relate
- Karma Nirvana
Supporting victims of honour-based abuse and forced marriage.
- Yellow Door
We offer a wide range of specialist therapeutic, supportive and preventative services around the issues of domestic and sexual abuse. We can work with you to help you overcome the negative impacts of trauma, violence and abuse.
- Victim Support
Victim Support offer free and confidential services to anyone who has been victim of a crime, regardless whether it has been reported or how long ago it happened.
- Southampton Women's Aid
We work together with and for women and children in Southampton who are experiencing or have had experience of living with domestic abuse.
- Women's Aid
Working together until women and children are safe. We are a grassroots federation working together to provide life-saving services and build a future where domestic violence is not tolerated.
- PIPPA
Call PIPPA (Prevention Intervention Public Protection Alliance): our advice and helpline. Our expert Domestic Abuse advisers will be able to give you safety advice, guidance and onward referral to a specialist worker if you wish.
- No Limits
No Limits is a charity which offers free and confidential information, advice, counselling, support and advocacy for young people under 26 who live in Southampton and Hampshire.
- Police
Useful numbers to contact the Police.
- Refuge
Refuge aims to empower women and children to rebuild their lives, free from violence and fear. We provide a range of life-saving and life-changing services, and a voice for the voiceless.
- Galop
Galop, the LGBT+ anti-violence charity. If you’ve experienced hate crime, sexual violence or domestic abuse, we’re here for you. We also support lesbian, gay, bi, trans and queer people who have had problems with the police or have questions about the criminal justice system.
- Beyond the Streets
Beyond the Streets has been working on behalf of women exploited through prostitution since 1999. Our vision is ‘to see a world where people are free from exploitation, and where those involved in prostitution have the option to pursue genuine alternatives, free from constraints such as drug use, abusive relationships and poverty’
- Victim Support
- Police
- Action Fraud
- Enabling Services
Enabling Services provides a wide variety of support for students who have disabilities, mental health conditions, specific learning difficulties such as dyslexia, or are experiencing any kind of difficulty.
- The Advice Centre
The Advice Centre provides free, independent, confidential and practical support to all students.
- 101
- Student Life
The Student Life Team are available 24/7 and are dedicated to supporting student wellbeing and enhancing the student experience.Student Life are based within Halls of Residence, but support all University of Southampton students.
- The Advice Centre
The Advice Centre provides free, independent, confidential and practical support to all students.
- Citizens Advice Bureau
The Citizens Advice Bureau provides free, confidential and impartial advice about money, benefit, housing and employment problems.
- Southampton Advice and Representation Centre
The Southampton Advice and Representation Centre is a free and confidential service which specialises in welfare benefits and employment law advice.
- University of Southampton Financial Support
There are a number of ways the University can support students who are struggling financially or experiencing financial hardship. These pages explain if you may be eligible for support, how to apply and how we deal with applications to the Student Support Fund.
- The Advice Centre
The Advice Centre provides free, independent, confidential and practical support to all students.
- Mediation team
Mediation is a FREE and CONFIDENTIAL service and offers you an opportunity to try to resolve any conflict between parties who may work, study or live together.
- Student Life
The Student Life Team are available 24/7 and are dedicated to supporting student wellbeing and enhancing the student experience.Student Life are based within Halls of Residence, but support all University of Southampton students.
- Enabling Services
Enabling Services provides a wide variety of support for students who have disabilities, mental health conditions, specific learning difficulties such as dyslexia, or are experiencing any kind of difficulty.
- The Advice Centre
The Advice Centre provides free, independent, confidential and practical support to all students.
- GP Surgeries
- The Advice Centre - Finance
The Advice Centre provides free, independent, confidential and practical support to all students.
- Financial information and assistance
University information page with information on how to access advice and support around problems with tuition fees, living costs and general money management.
- Citizens Advice Bureau
The Citizens Advice Bureau provides free, confidential and impartial advice about money, benefit, housing and employment problems.
- UKCISA
The UK Council for International Student Affairs provides international students with advice, guidance and information about everything from immigration and fees to mental health, culture shock and orientation.
- University of Southampton Financial Support
There are a number of ways the University can support students who are struggling financially or experiencing financial hardship. These pages explain if you may be eligible for support, how to apply and how we deal with applications to the Student Support Fund.
- The Environment Centre
Here are some simple ways you can try and keep those energy bills down.
- The Mix
The Mix is the UK’s leading support service for young people. We are here to help you take on any challenge you’re facing - from mental health to money, from homelessness to finding a job, from break-ups to drugs. Talk to us via online, social or our free, confidential helpline.
- The Enabling Services
Enabling Services provides a wide variety of support for students who have disabilities, mental health conditions, specific learning difficulties such as dyslexia, or are experiencing any kind of difficulty.
- Student Life
The Student Life Team are available 24/7 and are dedicated to supporting student wellbeing and enhancing the student experience.Student Life are based within Halls of Residence, but support all University of Southampton students.
- The Red Lipstick Foundation
The Red Lipstick Foundation are here to offer services to families in Hampshire who have been bereaved by suicide or immediate family members following a person’s sudden death.
- Sue Ryder
When someone you care about dies or is facing the end of their life, the support you need may feel beyond your reach. Our online community and support is here for you.
- Care for the Family
Care for the Family is a national charity which aims to promote strong family life and to help those who face family difficulties.
- Cruse Bereavement Care
Cruse Bereavement Care offers support, advice and information to children, young people and adults when someone dies and work to enhance society’s care of bereaved people.
- Butterflies Bereavement Support
Butterflies Bereavement Support was created by a group of people who had experienced bereavement and loss and who have used their skills and experience to ensure that all people have full access to a specialist bereavement support network at the time of need for their family and friends.
- EBS Counselling Service
EBS Counselling Service includes all forms of counselling and emotional support as well as bereavement to all those aged 18 and over. We offer a non-judgemental, confidential, safe and supportive environment for clients to explore their thoughts and feelings.
- Survivors of Bereavement by Suicide
We exist to meet the needs and overcome the isolation experienced by people over 18 who have been bereaved by suicide.
The Advice Centre
Independent and free advice on finances, academic issues, housing and more.
Open weekdays, 09:00 - 17:00
SUSU Lettings
SUSU Lettings are here to help you find your ideal student home!
Open weekdays, 09:00 - 17:00
SUSU Safe
We've put a number of initiatives in place to keep you safe on campus, in our venues and at our events. Together these are known as: SUSU Safe.