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Receptionist & Administrator

Close of applications: 09:00 15th July 2019

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Receptionist & Administrator

£17,079 to £18,189 (£9.36 - £9.97 p/hour), with potential progression to £20,275

Permanent role - Full time - 35 hours per week (Part-time job share would be considered)


Are you an effective administrator who is passionate about providing outstanding customer service? If so, the University of Southampton Students’ Union (SUSU) have an exciting new opportunity for a Receptionist & Administrator to join the team!


The Role
The Receptionist & Administrator will have a key role in delivering our front of house reception offer, providing a high level of customer service. You will act as an initial point of contact for enquiries, ticket sales, booking and services, liaising with students, staff and other visitors. You will work as part of the central business services team, providing administrative support across a range of activities, projects and departments which enable the smooth running of the Students’ Union.

As the first point of contact, you’ll be proactive in resolving issues in a positive and supportive manner.  You’ll be the primary receptionist based on our main reception at Highfield Campus during our core reception hours of 8am to 6pm, Monday to Friday. You’ll have flexibility in supporting our team in coverage, completing a 7 hour shift with an hour unpaid rest break. Additional hours may be required to support the team during peak times, for which time off in lieu will be provided.

The role is part of a core team of three, including the Business Services Coordinator and the role will be line managed by the Business Services Officer. In addition to this the service is supported by a team of student staff, who provide support and reception coverage, particularly during peak times, evenings and weekends.


About You
We are looking for an administrator with a successful track record of working in an office and customer service environment. You’ll have strong communication and interpersonal skills and will be able to organise and plan tasks to meet deadlines and objectives. You’ll have a professional attitude with the ability to work under pressure, whilst remaining positive. You will have a thorough knowledge of Microsoft Work and Excel and training will be provided on our in house systems and processes.


The Company
The University of Southampton Students’ Union (SUSU) exists to unlock the potential and enrich the life of every one of our 23,000 student members.  We are a registered charity with a £7M turnover and provide a comprehensive platform of offers, support, representation, services and spaces for our members to enhance the overall University experience across a number of campuses. We are an Investors in People Silver accredited organisation who have approximately 85 core staff, and around 300 casual staff employed throughout the year.


What we will offer
The University of Southampton Students’ Union has a vision of creating a positive impact with every student during their time at the University.  As a not for profit organisation the Students’ Union provides a comprehensive platform of opportunities, support, representation and places for our members to enhance their overall University experience. 


Benefits of Working at SUSU
On top of developing you to become a Receptionist & Administrator, we recognise our people are our greatest assets and offer a number of benefits over and above your monthly pay. 

  • Annual leave of 34 days, rising to 38 days’ per year, including a week at Christmas and Easter (including public holidays)
  • Generous contributory pension scheme (10% employer contribution and 6% employee)
  • Attractive contractual family leave options after 6-months service for new parents
  • Staff social activities
  • Staff discounts on entertainment (including 40% off cinema), eating out, retail and travel
  • Free access to LinkedIn Learning and Microsoft Office 365 applications on your device
  • Comprehensive induction and strong learning and development offer
  • An Employee Assistance Programme
  • A beautiful campus, with on-site commercial outlets


Apply now
You can apply easily using your CV and covering letter by clicking on 'Apply'.  Informal enquiries can be made to Jo Middleditch, Business Services Officer by phone on 023 8059 8445 If you are applying for the position on a part-time job share basis, please indicate your available times and number of hours you are looking for in your cover letter.

Closing Date and Time:  Monday 15th July at 9am, however if sufficient applications are received before this date we may close applications early. Therefore, we would encourage and advise early application if this role is of interest to you. Interviews will be week commencing 22nd July 2019. Please note feedback will not be provided if you are not shortlisted for interview.

SUSU is an equal opportunities employer which values a diverse workforce and we want to reflect the student body that we represent.  We value diversity, promote equality and challenge discrimination and will ensure that our recruitment activities are mindful of equality and diversity matters.

Work with us


Find out more about working with us and what the Students' Union does

Core Roles

These are full time and part time opportunities.

There are currently no vacancies

Support Roles

These are flexible opportunities including fixed term and flexi-hour contracts.

Other Opportunities

If you are a University of Southampton student, there are a range of short term paid placement opportunities available through the Excel Southampton Placement Programme. For more information please click here