Retail Supervisor (2 positions available)

Close of applications: 09:00 9th April 2021

About | Role Profile | Pay & Terms |

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2 positions available. 

Salaries based on SUSU's Pay Band B with a full-time equivalent salary of £17,682 to £18,709 subject to experience.

35 hours per week over 5 days. Must be available to work during evenings and weekends.

Start date: as soon as possible

This role cannot be completed by a current student at the University of Southampton, due to the hour requirements for the role. If you are a student and looking to work within our retail outlets, please look at our support staff roles.

The Role

As a Retail Supervisor at SUSU, you'll be part of a fast-paced team working together to deliver our retail offer. You'll provide a fantastic customer experience by planning, supporting, and delivering retail operations, ensuring effective stock control, cash-handling, and service supervision. You'll lead a team of staff, both core and student support, and develop, support, and motivate them to also provide excellent customer service. You'll also work to ensure we are compliant, and our procedures are delivered to high standards.

About You

You should hold relevant and demonstrable retail experience including that of stock control, replenishment, and merchandising, and have excellent customer service skills. You should have a Basic Hygiene (Level 2) certificate and have, or be prepared to obtain, a Food Hygiene (Level 3) certificate. It's also essential that you have cashier experience and have knowledge of cash handling procedures, with a good level of numeracy and computer-literacy skills. You can find the full Person Specification within the Role Profile attached.


The Company

The University of Southampton Students’ Union (SUSU) exists to unlock the potential and enrich the life of every one of our 23,000 student members.  We are a registered charity with a £7M turnover and provide a comprehensive platform of offers, support, representation, services and spaces for our members to enhance the overall University experience across a number of campuses. We are an Investors in People Silver accredited organisation who have approximately 85 core staff, and around 300 casual staff employed throughout the year.


What we will offer

The University of Southampton Students’ Union has a vision of creating a positive impact with every student during their time at the University.  As a not for profit organisation the Students’ Union provides a comprehensive platform of opportunities, support, representation and places for our members to enhance their overall University experience. 


Benefits of Working at SUSU

On top of developing you within your role, we recognise our people are our greatest assets and offer a number of benefits over and above your monthly pay. 

  • Annual leave of 34 days, rising to 38 days’ per year, including a week at Christmas and Easter (including public holidays)
  • Generous contributory pension scheme (10% employer contribution and 6% employee)
  • Attractive contractual family leave options after 6-months service for new parents
  • Staff social activities
  • Staff discounts on entertainment (including 40% off cinema), eating out, retail and travel
  • Free access to LinkedIn Learning and Microsoft Office 365 applications on your device
  • Comprehensive induction and strong learning and development offer
  • An Employee Assistance Programme
  • A beautiful campus, with on-site commercial outlets

APPLY NOW. To apply, please click 'Apply Now' and send us your CV and cover letter.

Closing Date and Time: Friday 9th April 2021 at 9am

Interviews week commencing 19th April 2021. Please note feedback will not be provided if you are not shortlisted for interview.

SUSU is an equal opportunities employer which values a diverse workforce and we want to reflect the student body that we represent.  We value diversity, promote equality and challenge discrimination and will ensure that our recruitment activities are mindful of equality and diversity matters.