Receptionist and Administrative Assistant - Advice Centre

Close of applications: 09:00 10th May 2021

About | Role Profile | Pay & Terms |

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Salary based on SUSU's Pay Band B with a full-time equivalent salary of £17,682 to £18,709 subject to experience.

35 hours per week.

The Role

As a The Advice Centre's Receptionist & Adminstrative Assistant at SUSU, you'll be part of a fast-paced, expert team working together to deliver our Advice Centre offer. You'll provide a fantastic customer experience by operating the reception service, taking calls and emails from students in need of assistance, and operating the triage system for incoming enquiries. You'll accurately record student data on Advice Pro, ensure our Advice Centre policies are upheld, and supervise and ensure efficient admin function of the Advice Centre.

About You

You should hold relevant and demonstrable experience of working successfully in an office environment, preferrably in a Higher Education/Student-facing setting. You should have excellent IT, admin, and organisational skills, and be able manage your own time with minimal supervision. It's also essential that you have excellent communication and interpersonal skills to be reflected in written, telephone, and face-to-face contact with students, colleagues, and stakeholders, and be able to deal with sensitive issues with utmost confidentiality. It's desirable that you have experience and knowledge of issues facing the student body, but this is not essential. You can find the full Person Specification within the Role Profile attached.


The Company

The University of Southampton Students’ Union (SUSU) exists to unlock the potential and enrich the life of every one of our 23,000 student members.  We are a registered charity with a £7M turnover and provide a comprehensive platform of offers, support, representation, services and spaces for our members to enhance the overall University experience across a number of campuses. We are an Investors in People Silver accredited organisation who have approximately 85 core staff, and around 300 casual staff employed throughout the year.


What we will offer

The University of Southampton Students’ Union has a vision of creating a positive impact with every student during their time at the University.  As a not for profit organisation the Students’ Union provides a comprehensive platform of opportunities, support, representation and places for our members to enhance their overall University experience. 


Benefits of Working at SUSU

On top of developing you within your role, we recognise our people are our greatest assets and offer a number of benefits over and above your monthly pay. 

  • Annual leave of 34 days, rising to 38 days’ per year, including a week at Christmas and Easter (including public holidays)
  • Generous contributory pension scheme (10% employer contribution and 6% employee)
  • Attractive contractual family leave options after 6-months service for new parents
  • Staff social activities
  • Staff discounts on entertainment (including 40% off cinema), eating out, retail and travel
  • Free access to LinkedIn Learning and Microsoft Office 365 applications on your device
  • Comprehensive induction and strong learning and development offer
  • An Employee Assistance Programme
  • A beautiful campus, with on-site commercial outlets

APPLY NOW. To apply, please click 'Apply Now' and send us your CV and cover letter.

Closing Date and Time: Monday 10th May 2021 at 9am

Interviews week commencing Monday 10th May. Please note feedback will not be provided if you are not shortlisted for interview.

SUSU is an equal opportunities employer which values a diverse workforce and we want to reflect the student body that we represent.  We value diversity, promote equality and challenge discrimination and will ensure that our recruitment activities are mindful of equality and diversity matters.