Applications for this role are now closed

Student Adviser

Close of applications: 12:30, 13 January 2023

About | Role Profile | Pay & Terms |

The Role

The Advice Centre serves as a hub for students who require practical support in solving their issues around academia, housing and finance. The Student Advisor position offers an exciting opportunity for individuals with a keen interest in providing excellent customer service in an advisory capacity.

In addition to supporting and responding to student enquiries via a variety of platforms, the job holder will take on one-to-one casework with students, some of whom may have complex difficulties.

We are looking for a dynamic individual with a ‘can do’ attitude, enthusiastic, outgoing, a great communicator and listener, and an excellent team player. The successful candidate will have detailed knowledge of either academic processes, lettings legislation or student finance and a willingness to develop their knowledge of all three areas. Furthermore, the successful candidate will need to enjoy working with people, be committed to providing an excellent student experience at all times, even under demanding, high-volume busy periods and deal empathically and professionally with students who are angry or distressed.

The Advice Centre operating hours are 9 am to 6 pm.

About You

The ideal candidate will have a background in student finance or understanding and implementing regulations as well as

About Us

We are the University of Southampton Students' Union (SUSU). Independent from the University, we're run by students, for students and our vision is that every student loves their time at Southampton.

As an employer, we offer a range of benefits:

To find out more, visit our website here.

Apply Now

You can easily apply using your CV and covering letter by clicking on 'Apply Now'.

For any additional information before submitting your CV please contact Sam Scott, Head of Advice & Lettings via email at sam@susu.org 

 

Please note feedback will not be provided if you are not shortlisted for interview.  

 

SUSU is an equal opportunities employer that values a diverse workforce and we want to reflect the student body that we represent. We value diversity, promote equality and challenge discrimination and will ensure that our recruitment activities are mindful of equality and diversity matters.