Hi Anonymous,

Thank you for your submission.

I agree with your sentiment and have had previous discussions to find a way past this issue, but unfortunately the reason we can't offer discounts to non-keepcup reusables in the shop is due to the fact that the coffee machine is unsupervised, and non-standard volume reusable cups have the potential to overspill and cause mess/burns. Another issue we face is that our till staff have no way of verifying what volume of coffee is in opaque cups. This has led to us losing out financially in examples such as when individuals have put multiple espresso shots into a container and it has been charged as a regular coffee/single shot, and we would prefer to avoid negative customer experience situations whereby our staff have had to challenge customers on their purchases.

We have recently halved the price of our keep cups to £6, which is just above cost price, in an effort to encourage students to use reusable cups more. It's also worth noting that in the Bridge we offer a discount on all reusable cups and our coffee is 25p cheaper than the shop anyway, and in the cafe we sell coffee and tea for £1 a mug!

Best wishes,

Steve Gore, Acting President.