Status: Accepted

the university IT service for students

For now, the university IT service basically includes online and offline, online is replied by agents of IT service via emails, offline is replied by agents of IT service at Hartley library IT desk only. The increasing requirements and needs from students and perhaps also lecturers of using IT service is urgent. There's no online chat service for IT service only, students will need to call in (expensive especially for international studnets) or have to email (which this way sometimes is very very slow), thus hope student union help to solve: 1. Adding online chat service (replied by IT professional agent, not student hub non-IT) IT agents, what i mean IT agents means those IT team, now the online chat service only be replied by agents at B37, the IT team didn't be included in;  2. Flexible adding some offline IT desk at not just Highfiled campus (Hartely library), adding IT desk at such as city center campus (B135, Building SJM), Winchester campus and so on.

I hope this partly non-efficient IT service issue could be done as soon as possible, it's really inconvenient especially for international students. 

Submitted on Tuesday 6th September 2022

Responses

Hello, 

Thank you for your submission. I have raised this with the iSolutions and I am awaiting their response. 

Emily 

 

Friday 9th Sep 2022 4:46pm

Actions

  • Forwarded to Vice President Education and Democracy
    Thursday 8th Sep 2022 9:35am

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