Hi Lauren,

I've had a response from Student Services:

We apologise that you were unable to get an appointment and hope that you have now been able to access some support.  The Student Support Fund has received an unprecedented number of applications this year which has resulted in some students having to wait a little longer before getting an appointment.  To increase the number of appointments for students we have introduced Webinars, online appointments which can be attended by up to 20 students at once, which can also be accessed remotely to increase accessibility for students at satellite campuses.  As of next week we will also be adding six additional appointment slots to try and see as many students as quickly as possible.

Our advisors are now running drop-in appointments in addition to standard appointments every Friday morning from 9:30 – 12pm in the Student Services Centre and from November we will be running remote drop-ins at Winchester School of Art and the National Oceanography Centre to try and meet student demand.    

We understand it can sometimes be difficult to attend appointments in person and we are happy to offer telephone appointments to students who are unable to come to campus.  Student Services can also answer questions by email or by calling 02380 599599.

I hope this helps!

Flora, Union President

Hi Lauren,

Thanks for letting us know, and I'm really sorry to hear that you're going through this. I've let the Director of Student Services know about this, as soon as I have an answer I'll update you.  

Thanks,

Flora, Union President