Make halls responsible for Circuit washing machine repairs, not students.
Anonymous submitted on
Monday 4th December 2017
Currently it is left up to students to ensure Circuit - the company who supply halls with washing and drying machine facilities - repair broken machines. This means students are left waiting for months on end expecting halls staff or maintainence staff to fix broken washers and dryers, without realising it is left to us students to take responsibility for calling the company for repairs. Please do not make students responsible for reporting machine breakage to Circuit, have staff make a weekly machine check for "out of order" messages or at least let us report it to reception.
Here, you can view the complete set of official responses from the sabbatical officers regarding this submission.
Students' Union replied on
Tuesday 23rd Jan 2018 3:05pm
Hi, thank you for your idea submission. I discussed your query with the University Residences team and this was their response:
"It is the case that students are required to report issues directly to Circuit. This enables Circuit to discuss directly with the student about the issue, and allow issues – such as refunds being required – to be made in some cases immediately rather than there being a delay while the University report such an issue. Additionally, when there is more of maintenance type issue – clothes stuck in the machine etc – it is best for the student to report directly to be given the most immediate information too.
We do have routine visits by a Circuit engineer to check all machines and repair any that need repair, and in addition to this, we are introducing regular laundry checks by our own staff so we are aware more quickly of any faults. We will be reviewing our signage so the reporting information is [understandable] and while students would need to report directly to Circuit any faults with a machine they’ve used, it would be useful for students to report to Reception in addition so that we can organise out of order signs etc.
We are going to be looking at organising a Focus Group with Circuit to enable students to put their points across in an appropriate forum also in the future, so this should also allow students to have more of a voice."
I hope this helps. If not, please email me at email@example.com.
Sam Higman - Vice President Welfare
Forwarded to External Engagement
Friday 8th Dec 2017 1:04pm
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