hold Enabling Services accountable for not responding in a timely manner to support requests.

Anonymous submitted on

Tuesday 1st May 2018


As it stands, I will likely have to resit first year due to poor performance that I feel is related to Enabling Services' poor response times/lack of response. For example, I met with a Disability Practitioner at the start of the semester to obtain additional support; I did not hear back about provision of this support until the middle of the Easter break. Additionally, I applied for counseling in late January; I have yet to hear back, even after reaching out to them in person/by email multiple times. This is a disgrace, and the university should be ashamed. 


Here, you can view the complete set of official responses from the sabbatical officers regarding this submission.

Students' Union replied on

Thursday 17th May 2018 3:36pm

Thank you for your submission. 

I am sorry to hear that your experience with the Unversity Enabling Services has been substandard, and that you are likely having to retake your first year. 

Firstly, I will get in contact with Natalie Cosgrove, who is the Student Support Manager over at the Enabling Services. I believe, though, if you wish for a tailored response to your question above, Natalie would need to get in contact with you directly or at least know your name. If you would like to discuss your issue with me, do drop me an email at vpwelfare@susu.org, and I will endeavour to find out what has happened in your case. 

Secondly, I would like to remind you of the Enabling Services' weekday drop ins, which run from 13:00 - 15:00 each weekday. You would be able to discuss with a First Support advisor your issues, and could then discuss with them options for the future, in regards counselling. 

Thirdly, if you feel like you might need some advice regarding special considerations, please do get in contact with SUSU's Advice Centre: https://www.susu.org/support/advice-centre.html

Again, I am extremely sorry to hear about the issues you have faced whilst trying to access the Enabling Services, but please do get in contact with me directly if you feel like that would help.


Kind regards, 

Sam Higman - Vice President Welfare (vpwelfare@susu.org)


  • Forwarded to Student Life

    Thursday 17th May 2018 3:35pm


Let's keep this space positive and respectful! Feel free to share your thoughts and opinions, but please remember to keep the conversation friendly and avoid any offensive comments.

Sorry, there have been no comments yet
Please login in order to comment