Hi, thank you for your submission! I have passed your comments to the HR team for feedback, they have stated the following;

'Thank you for your email about the support staff recruitment process. We appreciate your comments raised, I agree for the students who have applied and do not get shortlisted for an interview this can be frustrating.  For 2018/19 we have received 377 new applications, unfortunately we do not have that many vacancies. As stated in the advert it says that we will keep your details on file for one year, hence why we advertise the following year for students wishing to join as the numbers drop for those that are leaving or have left University.  The statement on the advertisement is below;

'Please note that we do not have vacancies available throughout the year. Once you submit an application, we will keep your details on file for a year, but this does not guarantee that you will receive an interview.'

However, I would like to advise that we are reviewing the recruitment process for student support staff to ensure it encourages students to apply for the roles available and that we will interview and take on the required number of support staff to cover the areas as needed throughout the academic year.'

I hope that this answers your query,

Many thanks, 

Evie Reilly (VP Democracy & Creative Industries)