Work With Us

This is a fixed term, maternity cover role (for up to 12 months). 

The Role

We’re looking for a super-organised, people-friendly administrator to help keep our Digital, Marketing and Business Enterprise teams running smoothly.

You’ll be right at the heart of our digital activity, triaging requests, managing web and marketing tasks, and helping make sure work is prioritised, tracked and delivered on time. You’ll be the go-to person who helps turn ideas and requests into clear actions, while also providing wider admin support that keeps everything ticking along behind the scenes.

If you enjoy variety, like bringing order to busy workloads, and get satisfaction from helping teams do their best work, this role is for you! 

About You

You’re organised, proactive and enjoy making things happen.

You’re confident communicating with a wide range of people, happy juggling different tasks, and calm when things get busy. You don’t need to be a digital expert, but you’re curious, keen to learn new systems, and comfortable using that knowledge to help triage queries and solve problems.

You’ll have experience in an admin or coordination role, be comfortable working with digital tools and shared systems, and enjoy being the person who brings clarity, structure and a positive energy to the team. 

About Us

We are the University of Southampton Students' Union (SUSU) – independent from the University and run by students, for students. Our vision is simple:  SUSU is here to enrich the life of every student. We are a workplace that’s buzzing with life, ideas, and opportunities – where your work directly shapes the student experience. 

As part of our team, you'll enjoy:

• Salary of £24,362 per annum
• Generous paid holiday - 24 days per year, plus 8 closure days (around Easter, August and Christmas) on top of 8 bank holidays.
• Defined contributions pension scheme
• Travel perks – discounted UniLink and Blue Star bus passes

To find out more, visit our website here 

Apply Now

You can easily apply using your CV and covering letter by clicking on 'Apply Now'. 

For further information prior to submitting your application, please contact Rachel White, Head of Digital and Marketing via email at rw1y22@soton.ac.uk.

Closing Date: 10am, Friday 20 February 2026

Interview Date: 2 March 2026

Please note feedback will not be provided if you are not shortlisted for interview.   

SUSU is an equal opportunities employer that values a diverse workforce and we want to reflect the student body that we represent. We value diversity, promote equality and challenge discrimination and will ensure that our recruitment activities are mindful of equality and diversity matters.  

The Role

As a Membership Assistant (Advice) at SUSU, you will join a fast-paced, specialist team working collaboratively to deliver our Advice Centre services. You will play a key role in providing an excellent customer experience by managing the reception service, responding to calls and emails from students seeking support, and operating the triage system for incoming enquiries. 
The role involves accurately recording student information on Advice Pro, ensuring Advice Centre policies are followed, and overseeing the smooth and efficient administration of the service. You will also contribute to the delivery of campaigns and support the outreach of our mediation service.

Please note that this is a part time role of 27.5 hours per week, with the working hours of 10am-4pm Monday-Friday (in line with service delivery).

About You

The successful candidate will have experience of working in a busy customer-facing environment, with strong communication skills and the ability to respond to a high volume of enquiries in a professional and empathetic manner. They will demonstrate excellent organisational skills, attention to detail, and confidence in accurately recording and handling sensitive information. Experience of administrative processes, triage systems, or case management databases would be advantageous. The candidate should also be able to work collaboratively as part of a team, use initiative, and show a clear understanding of the importance of confidentiality, policy compliance, and delivering high-quality support services.

About Us

We are the University of Southampton Students' Union (SUSU) – independent from the University and run by students, for students. Our vision is simple:  SUSU is here to enrich the life of every student. We are a workplace that’s buzzing with life, ideas, and opportunities – where your work directly shapes the student experience. 

As part of our team, you'll enjoy:

• Salary of £24,362 pro rata per annum
• Generous paid holiday - 24 days per year pro rata per annum, plus eight closure days (around Easter, August and Christmas) on top of eight bank holidays (and an opportunity to purchase up to an additional week of holiday). 
• Great pension – we contribute 10% into your defined contributions pension scheme. 
• Travel perks – discounted UniLink and Blue Star bus passes, a Cycle-to-Work scheme. 

Apply Now