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Dear Applicant,

We are delighted that you’re interested in working with us and becoming part of our story.

The University of Southampton Students’ Union (SUSU) is one of the leading students’ unions in the country. We represent Southampton’s 23,000 students, helping them make their voices heard locally and nationally on issues like housing, fees, and much more.

We employ 70 full-time staff and up to 250 student staff throughout the year.

SUSU is an equal opportunities employer that values a diverse workforce and we want to reflect the student body that we represent. We value diversity, promote equality and challenge discrimination and are keen to receive applications from every community.

Please take a look at our current core and support staff opportunities below.

We look forward to hearing from you.

Sonia Cottrell
Chief Executive

Emma Brown
Union President

Core Roles

Membership Assistant (Advice)
Closing Date: 11/03/2026 12:00
The Role

As a Membership Assistant (Advice) at SUSU, you will join a fast-paced, specialist team working collaboratively to deliver our Advice Centre services. You will play a key role in providing an excellent customer experience by managing the reception service, responding to calls and emails from students seeking support, and operating the triage system for incoming enquiries.
The role involves accurately recording student information on Advice Pro, ensuring Advice Centre policies are followed, and overseeing the smooth and efficient administration of the service. You will also contribute to the delivery of campaigns and support the outreach of our mediation service.

Please note that this is a part time role of 27.5 hours per week, with the working hours of 10am-4pm Monday-Friday (in line with service delivery).

About You

The successful candidate will have experience of working in a busy customer-facing environment, with strong communication skills and the ability to respond to a high volume of enquiries in a professional and empathetic manner. They will demonstrate excellent organisational skills, attention to detail, and confidence in accurately recording and handling sensitive information. Experience of administrative processes, triage systems, or case management databases would be advantageous. The candidate should also be able to work collaboratively as part of a team, use initiative, and show a clear understanding of the importance of confidentiality, policy compliance, and delivering high-quality support services.

About Us

We are the University of Southampton Students' Union (SUSU) – independent from the University and run by students, for students. Our vision is simple:  SUSU is here to enrich the life of every student. We are a workplace that’s buzzing with life, ideas, and opportunities – where your work directly shapes the student experience.

As part of our team, you'll enjoy:

Salary of £24,362 pro rata per annum

Generous paid holiday - 24 days per year pro rata per annum, plus eight closure days (around Easter, August and Christmas) on top of eight bank holidays (and an opportunity to purchase up to an additional week of holiday).

Great pension – we contribute 10% into your defined contributions pension scheme.

Travel perks – discounted UniLink and Blue Star bus passes, a Cycle-to-Work scheme.

To find out more about SUSU and our benefits, visit our website here.

Apply Now

You can easily apply using your CV and covering letter by clicking on 'Apply Now'.

For further information prior to submitting your application, from 18 February-28 February please contact Sam Scott, Head of Advice and Support on sam@susu.org. From 1 March-11 March, please contact Ash Hunt, Advice Manager on A.C.Hunt@soton.ac.uk.

Closing Date: 12pm, 11 March 2026

Interview Date: 26 March 2026

Please note feedback will not be provided if you are not shortlisted for interview.  

SUSU is an equal opportunities employer that values a diverse workforce and we want to reflect the student body that we represent. We value diversity, promote equality and challenge discrimination and will ensure that our recruitment activities are mindful of equality and diversity matters.

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Student Roles

Freshers Assistant
Closing Date: 09/04/2026 17:00

Do you love being a part of high-energy, fun events? We are seeking to recruit motivated, proactive individuals to join our team.

This role will form a vital part of delivering a wide variety of events and activities over the Freshers' period, ranging from the Fairs to club nights, quizzes to crafts and more. It is a fantastic opportunity to welcome new and returning students back to Southampton.

The Freshers' Assistant role will involve supporting the delivery of a range of events over the 2-week Freshers' period. This will include setting up tables, chairs, and gazebos for events, supporting stallholders with arrival and departure, handing out freebies, meeting and greeting students as they arrive or travel through our events.

We are looking for confident applicants that can deliver great customer service with an open, friendly, and approachable attitude. Applicants must have strong communication skills and be able to carry out tasks with enthusiasm and commitment.

There is an element of physical activity required for the majority of shifts available for this role from moving furniture to standing for long periods of time. If you anticipate any difficulties, you are welcome to outline these in your application so there is awareness as part of the recruitment process.

Shifts will primarily be between 12 September 2026 and 27 September 2026.

You’ll need to be able to commit to a minimum of 4 shifts across the 2 week period, and 2 shifts over our fair days (14th, 15th, 18th September) and attend an in-person induction at SUSU on 13th May, followed by a virtual briefing on 7th September.

Apply Now

Interested? Click ‘apply now’ and in your cover letter include answers to these questions:

1. Help us get to know you - tell us something interesting about yourself?

2. Have you ever worked at an event?

3. Tell us about the role and duties you had to do?

4. Give us an example of where you have had to use your initiative to improve or add value to an outcome – preferably within a delivery or planning situation.

If you have any questions regarding the role, please contact freshers@soton.ac.uk

Interview date: 28 April 2026

Extra Information

This is a temporary role for the Freshers’ period and we can give no guarantee of future work. If you would like to continue working with SUSU at events, look out for any Marketing Support Staff opportunities that become available. Feedback will not be provided if you are not shortlisted for an interview. 

Please note that should a high volume of applications be received, the advert may close early, so please apply as soon as possible.

SUSU is an equal opportunities employer that values a diverse workforce and we want to reflect the student body that we represent. We value diversity, promote equality and challenge discrimination and will ensure that our recruitment activities are mindful of equality and diversity matters.

...
View Role

VOLUNTEER ROLES

External Trustee

Closing Date: 28/11/2025

The Role

SUSU (the University of Southampton Students’ Union) is looking for an External Trustee to join our Board of Trustees. Along with the 4 elected Student Trustees and 4 Sabbatical Trustees, our 4 External Trustees form a key part of our governance. You will oversee and support the work of the Chief Executive and Senior Leadership Team at SUSU, ensuring the organisation fulfils its charitable objectives and mission.

About Us

Find out more about our history, commitment to sustainability, governance, memberships, and what we’re all about!

Benefits

Take a look at the full range of benefits you can enjoy when you join our team, including holidays, pension information, flexible working and discounts.

Get to Know Our Teams

Find our more about the SUSU structure and the teams that make it a great place to work!

STAFF TESTIMONIALS

Everyone at SUSU is super friendly and welcoming and they are always willing to help you learn something new

SUSU attracts volunteers and staff who genuinely care about what they do, and working here feels like a joy and a privilege because of that

SUSU is a really supportive and genuinely great place to work. No day is the same, but each day is as fun as the last!

No day is the same, I meet different people every day, host different events with some of the most passionate and friendly people in the world!

I've never worked for an organisation that cares so deeply as SUSU does. The teams are so passionate about their work and it makes for such a unique workplace.